At HOPEPK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our exchange and return policy.
Eligibility for Exchange/Return
- Items can be exchanged or returned within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with all tags intact.
- Proof of purchase (order number, invoice, or receipt) is required.
- Certain items, such as sale products, personal care items, undergarments, and customized orders, are non-returnable and non-exchangeable.
Exchange Policy
- If you receive a wrong size, color, or defective item, you may request an exchange.
- Exchange is subject to stock availability.
- Shipping charges for exchanges may apply, unless the mistake was made by us.
Return & Refund Policy
- Returns are only accepted if the product is faulty, damaged, or not as described.
- Refunds will be processed in the original payment method or store credit (as applicable).
- Shipping and handling charges are non-refundable.
Process for Exchange/Return
- Contact our customer support within the eligible timeframe via email, WhatsApp, or phone.
- Provide order details and reason for exchange/return.
- Our team will guide you through the process of shipping the product back.
- Once received and inspected, we will process your exchange or refund.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with pictures as proof. We will prioritize replacement or refund without extra charges.
HOPEPK values your trust and aims to provide a smooth shopping experience with fair and transparent policies.